Staff without an active CRM license can directly access all contact details - simply, quickly and without any difficulties by using Microsoft Outlook.
Provide your staff with up-to-date information about companies, prospects and contacts on a permanent basis. By using Microsoft Dynamics CRM, the contact data of your customers is managed by the staff in all areas of your company – whether in the service, sales or marketing department – directly in the CRM system. Normally, staff without an active CRM license has no access to this data. Especially small- and medium-sized companies are used to accessing address data via a public exchange folder.